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ONLINE REGISTRATION HELP
Summary - This page is intended to guide you through the event registration process and answer any questions.
New in 2017 - We have moved the online registration process from our old Zope website https://www.fbyc.net/ to our new Django website https://new.fbyc.net/ Both sites have links that send you to the account creation page https://new.fbyc.net/accounts/signup/ and the resetting of passwords page https://new.fbyc.net/password_reset/ at the new site.
We recommend that you still login at the old site to find the SignUp! link for your event.
YOUR ACCOUNT ON OUR WEBSITES
To Register for an event – you must login first - If you do not see your name on the top left corner of the web page, you are not logged in. If have an account, click on the LogIn link https://www.fbyc.net/login/ to log in to the website. That page has fields for User Name and Password and also links to two other pages:
Once you have your credentials use them to login. - Your name in the top left hand corner confirms you are logged in to the old Zope website where Event Registration is done. Whenever you revisit www.fbyc.net login should be automatic if you saved the password.
UPDATE YOUR PROFILE - ADDRESS - EMAIL - TELEPHONE?
To Update your Profile - Click on your name (on the top left hand corner) to update your contact information. Because accounts are created or edited on the new Django website, you will be prompted to LogIn there at https://new.fbyc.net/accounts/login/ Your name in the top right hand corner indicates you are Logged In on new Django website. Click on your name on the Top Right Hand corner to update your account - changes are immediately reflected in our member database.
The Entry Form – Once you are successfully logged in, clicking on a red SignUp link will take you to the Entry Form. You will be redirected to login to the new site. Use the same username and password. Thereafter the Registration process takes place on the new website. The form was completely redesigned in 2016 and now works very smoothly, even on a mobile device.
The registration process requires that you go through 3-4 steps, like a modern shopping cart, where you
The attached image tries to show that process in one spot.
A few things to note:
PAYMENT AND CONFIRMATION
Confirmation - Upon successful completion of the entry form, and payment you will see a confirmation web page and receive an email confirmation of your entry. The email should arrive within 5 minutes of your completed registration. It will repeat most of the information you submitted, and a copy of the email goes to our sailing events management people notifying them that you have registered.
Multiple Registrations and Payments - All payments are connected to the person making the registration entry, and not specifically to each person you might be registering. So the list of Purchased items, if any: on confirmation emails are CUMULATIVE FOR EACH EVENT - and will list the cumulative payments made by the person making the registration entry.
A SECOND REGISTRATION NEEDED?
Once you have registered, the red SignUp link on the old website changes to a green Registered link. If you wish to register a second time for an event:
Cookie problems – some users experience a continuing requirement to enter passwords on the old website after they have logged in. The solution to this problem is explained at https://www.fbyc.net/Webtools/Technical.
Registration Mistake - If you find you have made a mistake after registering, like use the wrong name or class or boat, please just register again and then ask us to delete the extra incorrect registration. If you have already paid the correct amount, there is no need to select items to buy the second time.
Multiple Registrations of same person - If you intend to register say 2 children for Junior Week, and you find that your confirmation states you registered the same child twice and paid for 2 Registration Fees, please do not panic! Just return to the site, and make a third registration using the correct second child's name. If you have already paid for two, then do not select any items to buy on the third registration. Typically we will notice the duplicates and will delete them, but it is helpful to alert your event chair to the mistake.
Credit Card Issues - we have found that credit card issues seem to be non-existent with stripe. If you suspect a Credit Card overpayment please let us know what your credit card statement shows and we can research that and compare it what we collected from you. We happily refund validated overpayments. Please contact Strother Scott.
Cancelled Registrations - if you find you are unable to attend an event and desire a refund, please notify the Event Chair as soon as possible. They must approve the refund.
If you have additional problems, please call Strother Scott at his cell 804-405-5999 with questions, or contact him by e-mail at strother.scott[at]gmail.com
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